1. Possibility of Returning the Product
Orders made on the Store can be returned within 30 days of the order being delivered, as long as the Product or Products are unused and sealed in the original package with all included materials in their original condition.
The return process must be initiated by contacting customer service at help@chaindeck.xyz. Chaindeck is unable to refund shipping costs. Refund is issued within 5 business days after the returned product is received as instructed by customer service.
2. Refund Amount
(a) All refunds are made using the same method of payment as used by the User during payment for the Product.
(b) The Company shall refund the User the full Price minus the Delivery Fee.
(c) The return processing costs may be deducted at current exchange rates for foreign currencies and/or cryptocurrencies, as the case may be, at the time the refund is completed.
(d) Individual items can be returned even if they were part of a larger order. You will be refunded solely for the value of the returned item.
Returns & Refund Policy
3. Defective Product and Returns Due to Product Error
(a) If the Product is damaged or defective, the User may return the Product and ask for its replacement or refund.
(b) In order to replace the Product, the User shall initiate the return of the defective Product within 30 days from receipt of the Product.
(c) A replacement Product shall be shipped by the Company once the original item is received and processed at the service processing facility and the additional Delivery Fee is paid.
(d) If the Product is defective due to Product error, the User is not liable for the payment of the additional Delivery Fee.